FAQ

TECHNICAL
Q: I am having connection issues – what can I do?
A:
Try a different browser – Google Chrome is recommended. If this doesn’t work, try the following:

  • Disconnect a VPN connection – it can hinder performance and block features. Company issued laptops may have blocks to certain sites and video chat functions, a personal laptop may solve the issue.
  • Limit streaming services (Netflix, Hulu, etc.) that may impact your WiFi bandwidth
  • Clear your Web Browser History and Cache
  • Restart your computer
  • Move closer to the WiFi router to strengthen connection

If you still have issues, you may call Cadmium at 410-638-9239, 8 a.m. – 8 p.m. CT or support@cadmiumcd.com, Monday – Friday or our Registration Team at 312-202-5244 during the hours below in CT or cosmsupport@facs.org:

Wednesday, April 7:  6:30 am – 5:00 pm
Thursday, April 8:  6:30 am – 5:00 pm
Friday, April 9:  6:30 am – 5:00 pm
Saturday, April 10:  6:30 am – 6:30 pm
Sunday, April 11:  6:30 am – 5:00 pm

CONTENT
Q: What is the format of COSM 2021?
A: COSM is working with CadmiumCD to deliver all content via a meeting website and platform. You may access the meeting website here: https://www.eventscribe.net/2021/COSM/

COSM is a five-day meeting that will be presented on up to four live channels April 7 through April 11, 2021. While some of the presentations will be simu-live (prerecorded, but played on the live channel), ALL of the Panels, Discussion, and Q&A will be live. Posters will be available on the platform along with up to three-minute audio-recordings. Following the live meeting, all presentations will be on-demand and available for up to one-year. 

Q: How do I login?
A: Click login (upper righthand corner) and enter your last name and 7-digit registration ID. If you are unsure of your Registration ID, please contact us at cosmsupport@facs.org for further assistance.

Q: What time zone are these events listed in?
A: Central Time (Chicago)

Q: How long will COSM 2021 content be available?
A: All content will be available for up to a year following the meeting (registrants only). Following the live presentations, it will take approximately 3-days for the channel recordings to be split into separate videos. 

Q: How do I build “My Schedule”?
A: You must be logged into the platform to build your schedule. Only registered attendees will have a login. You can “favorite” scheduled sessions to added them to your schedule.

Q: How do I ask presenters questions about their presentations?
A: Click the Discussion + Q&A button, click the Ask Question button, and type your question. You may also email the Presenter themselves, if they provided a public email address. 

Q: How do I see the answers to my questions?
A: Once a presenter answers your question, it will appear under your typed question.

Q: Will other attendees be able to see my submitted question?
A: Yes. The Q&A function for all sessions is public. Submitted questions and answers will be visible to all participants. Your questions and answers to your questions will not be recorded

REGISTRATION
Q: What does registration include?
A: COSM 2021 registration will provide you with access to all nine societies’ sessions and posters and the Exhibits. The fee also includes access to all on-demand content to view at your convenience following the live meeting for up to one year. You may claim CME and MOC through June, 2021.

Q: Who do I contact for registration help?
A: Registration Team at 312-202-5244 during the hours below in CT or cosmsupport@facs.org:

Wednesday, April 7:  6:30 am – 5:00 pm
Thursday, April 8:  6:30 am – 5:00 pm
Friday, April 9:  6:30 am – 5:00 pm
Saturday, April 10:  6:30 am – 6:30 pm
Sunday, April 11:  6:30 am – 5:00 pm

EXHIBIT HALL
Q: How can I visit exhibit booths virtually?
A: Click on Exhibitors on the left hand of the screen. Go to the exhibitor you are interested in visiting and click on their booth. Click ‘Chat Now’ to text chat with Sales Reps. Reps will be available from Noon – 2:00pm (CST) beginning Wednesday, April 7th through Sunday, April 11th.

Q: How do I build “My Schedule”?
A: You must be logged into the site to build your schedule. Only registered attendees will have a login. You can “favorite” scheduled sessions to added them to your schedule.

CME
Q: How do I claim CME?
A: You can click on CME on the meeting website to claim CME and download/print your CME certificate. Only registrants will be able to claim CME (registration closes May 31, 2021). 

Q: How long do I have to claim CME?
A: You may claim CME (submit an evaluation) through June 30, 2021. 

Q: How can I receive a certificate of attendance?
A:  When you click to claim CME, there is also an option to download/print a certificate of attendance.

Q: How do I know how much credit to claim?
A: The number of total credits per Society sessions and posters is posted on the CME page. Generally, 1 hour of meeting content equals 1 unit of CME and each poster is .05 unit of CME.

PRESENTERS
Q: How do I present?
A: Please review the Presenters Guidelines, which include helpful information for your specific role, required links for the day-of your presentation, and other resources.

Q: Are Presenters required to register?
A: Yes